Please follow these steps:

Step 1: Troubleshoot the issue yourself
Refer to the product user manual, or visit the Customer Support → After-Sales Support section on the AOKE website, where you can find troubleshooting videos to help resolve common issues quickly.

Step 2: Contact our support team
If the problem persists, please contact our customer service team at +86 574 88193751 or reach us through our online support channel. Our technical support team will provide you with a solution as soon as possible.